HelpDesk Pilot is multi-lingual, web2.0, PHP & MySQL driven support/trouble ticket solution.

Available in both Free and Commercial editions.

• HelpDesk Pilot converts customer emails into tickets and each email id as a department.
• Add support members (staff) to a department.
• Each ticket (issue) is grouped by responses and each activity is tracked.
• It takes a minute to setup helpdesk pilot on your webserver.
• Announcement and news feature to keep your team (staff) informed about latest developments.
• Supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket, split tickets,...